7/9/2023 0 Comments Unlox loses connection![]() The video doorbell should be located within 300 feet (90 meters) from the Arlo SmartHub or Base Station. Move your SmartHub or Base Station closer to the video doorbell.Learn more: Are Arlo cameras weatherproof? We recommend an outdoor temperature range of -4F to 113F (or -20C to 45C). Temperature affects the doorbell and can cause it to go offline. Learn more: How do I charge my Arlo Essential Video Doorbell Wire-Free? If the LED is off and the video doorbell does not respond, charge the battery to 100%. Press the doorbell button and wait for the LED to illuminate. Verify that the video doorbell battery is fully charged.Learn more: My Arlo SmartHub or Base Station is offline how can I troubleshoot it? Make sure the SmartHub or Base Station is online.If your Arlo Essential Wire-Free Video Doorbell is offline and you need to reconnect it to a SmartHub or Base Station, follow these troubleshooting steps: Troubleshoot a SmartHub or Base Station connection For instructions, visit: How do I reset my Arlo Essential Video Doorbell?.You will need to set up your Arlo doorbell again. WARNING: A factory reset deletes your video doorbell from your Arlo account.Try a factory reset to resolve internet connection problems. Perform a factory reset on your video doorbell.Remove the battery for 15 seconds, re-insert, and wait until the device comes back online.Try turning your video doorbell off and on to reset it: Make sure that there are no other equipment or major obstructions that can interfere with the video doorbell and the Wi-Fi router.The maximum range is reduced by each wall, ceiling, or other major obstruction between the video doorbell and the router.If possible, move your Wi-Fi router closer to the video doorbell to increase Wi-Fi signal strength. ![]() Temperature affects the device and can cause it to go offline.
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